Echo, a WhatsApp
live chat platform
Built for one-to-one engagement with prospective students
to convert more and enroll more
Instant, powerful, and actionable
Are you effectively engaging prospective students through all incoming and outgoing WhatsApp chats from different sources on one unified platform? If your answer is no, you could be missing out on a lot of critical opportunities that could impact your enrollment growth.
That’s exactly why we bring to you Echo—our WhatsApp live chat platform that centralizes all your one-to-one WhatsApp interactions, turning every conversation into an opportunity to engage and convert. It empowers real-time, meaningful exchanges between your education organization and prospective students.
With Echo, you can make sure your messages are contextualized and personal as you get one-click access to their behavior and activities in the student profile.
Enrich your CRM with new leads and opportunities
Echo goes beyond simple engagement with your student prospects. With every interaction, it helps you identify opportunities, automatically creating new leads. This seamless connection means that every chat not only builds connections but also enriches your CRM with valuable data, setting the stage for targeted follow-ups and personalized outreach.
Craft conversations that matter
Personalize each chat based on the prospective student’s profile and needs. Echo’s intelligent features allow for tailored responses, ensuring that every interaction is meaningful and directly addresses each student’s concerns or questions.
Ready-to-use conversation templates
Cut down on repetition and effortlessly answer common questions with Echo’s library of pre-set templates. Designed to handle frequent inquiries with ease, these templates ensure your communications are consistent, professional, and engaging. By automating responses to basic questions, Echo allows your team to focus on deeper, more personalized student interactions, enhancing both efficiency and conversion rates.
Foster immediate connections
The immediacy of WhatsApp, combined with Echo’s streamlined communication tools, allows for real-time engagement. Quick, conversational exchanges help build rapport and trust, significantly enhancing the student recruitment experience.
No message or opportunity is lost
Easily accessible chat history means no detail is lost. This provides a complete overview of each interaction, enabling personalized and informed communication. With easy access to previous conversations, your team can pick up exactly where they left off, making every follow-up feel thoughtful and relevant.
Chat while you work with Echo Bubble
Juggling student conversations while working on multiple modules just got easier with the Echo Bubble. Designed to enhance your multi-tasking, this tool lets you handle WhatsApp chats in floating, minimized windows that follow you across the CRM. No more tab switching and stay organized with quick responses, ensuring you never miss an important message.
Measure the impact of every conversation
With Echo, you gain access to detailed insights into the conversion process, allowing you to monitor the number of leads generated, the transition of leads to applications, the conversion of applications to enrollments, and more. Echo enables measuring every chat’s impact, ensuring you can optimize your interactions for maximum effectiveness.
Automate your conversations to drive 24*7*365 student engagement
Why settle for personalized attention only at certain times of the day when Niaa education chatbot can help you drive 24*7*365 student engagement? Automate immediate student queries and optimize your resources by freeing your sales and counseling teams from repetitive tasks. Let them focus on what truly matters: building meaningful relationships with students.
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Gain instant insights with status summaries and funnel views
With Echo’s conversation status summary dashboard, tracking your communications has never been easier. Instantly access status summaries of your conversations that give you a clear view of queued, picked, and resolved interactions. Use Niaa alongside Echo to categorize conversations by status for even more insightful analysis. Also, the funnel view feature lets you see how conversations progress over time, helping you prioritize responses efficiently and increase your conversion rates.
Monitor and enhance your team’s efficiency
Echo equips you with powerful metrics to monitor and enhance your team’s efficiency. Track key performance indicators like average response times, ticket turnaround, and reopened ticket rates to make informed decisions. This data helps you spotlight top performers in your teams and pinpoint areas for improvement in your process to convert and enroll more. No more guessing games—just clear, data-driven decisions.
Measure Echo’s impact on your growth
Discover the impact of Echo on your success with transparent insights into lead generation and conversion rates. Effortlessly track the journey from initial leads to paid applications, giving you a precise measure of your ROI. This clarity enables you to refine your strategies, optimize revenue streams, and achieve outstanding results.
A quick video guide to understand how Echo works
Still unsure how our WhatsApp live chat platform Echo works? Join our enrollment expert in this quick-explainer video, here we’ve shared how Echo equips your teams to effectively engage prospective students through all WhatsApp chats from different sources on one centralized platform.
